Return Policy

Last updated: June 2026

At BELORD.US, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our return policy below.

✅ Return Eligibility

We accept returns under the following conditions:

The return request is made within 30 days of the delivery date.
The item is in its original, unused condition with all original packaging and accessories.
The item has not been assembled, modified, or damaged by the customer.
Proof of purchase (order number or receipt) is provided.

❌ Non-Returnable Items

The following items are not eligible for return:

Items that have been assembled or used.
Custom or personalized orders.
Items marked as final sale or clearance.
Items damaged due to misuse, improper storage, or normal wear and tear.

🔄 How to Initiate a Return

Email us at support@us.belord-home.com with your order number and reason for return.
Our team will review your request and respond within 2 business days.
If approved, we will provide you with a return shipping label and instructions.
Pack the item securely in its original packaging and ship it back to us.

💰 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable.

🗸 Exchanges

We offer exchanges for items that are defective or damaged upon arrival. If you need to exchange an item, please contact us at support@us.belord-home.com within 7 days of receiving your order, along with photos of the damage.

🚚 Return Shipping Costs

If the return is due to a defect or our error, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping fees.

📞 Contact Us

Have questions about a return? We're here to help!
📧 support@us.belord-home.com
😸 Monday – Friday: 9:00 AM – 6:00 PM (PST)